Cookies on this website

We use cookies to ensure that we give you the best experience on our website. If you click 'Accept all cookies' we'll assume that you are happy to receive all cookies and you won't see this message again. If you click 'Reject all non-essential cookies' only necessary cookies providing core functionality such as security, network management, and accessibility will be enabled. Click 'Find out more' for information on how to change your cookie settings.

Karen Valentine

Head of Operations and Improvement

The role of Head of Operations and Improvement covers two distinct elements

  • supporting the Associate Head of Department with the strategic operation of the Department's governance model by way of oversight of NDM Strategic Business Managers
  • ensuring high service standards are maintained through a programme of continuous improvement.

Karen leads the development and delivery of the annual governance cycle across all support functions within NDM. She works closely with the two Directors of Finance & Operations, as well as NDM's Head of Finance and Head of HR. 

Karen is responsible for creating an open, collaborative culture of change management as well as sharing lessons learned and best practice with the wider University.